How do I set up an account with Kent Express?
If you already shop with us over the phone, we can fast track the creation of your online account. Please call our Website Helpdesk on 0800 032 7922 (Mon-Fri 8.30am-5pm) or e-mail ecommerce@kentexpress.co.uk.
If you are a new to Kent Express you can create an account here.
If you are a new to Kent Express you can create an account here.
How do I get an online account with Kent Express?
If you already shop with us over the phone, we can fast track the creation of your online account. Please call our Website Helpdesk on 0800 032 7922 (Mon-Fri 8.30am-5pm) or e-mail ecommerce@kentexpress.co.uk.
If you are a new to Kent Express you can create an account here.
If you are a new to Kent Express you can create an account here.
Do you sell to health authorities, institutions or corporates?
Yes, we have a dedicated team who can help. To find out more information please call 0800 028 1181 (Option 1) and ask to speak to our Special Markets sales team.
I’m not a dental professional – can I still buy from Kent Express? Do you sell to the general public?
Although the majority of our products are aimed at dental professionals, we are able to sell some products to people outside of the dental profession. Please contact our Sales team on 0800 028 1181 (Option 1) to find out more.
Do I need to have a GDC number to purchase from Kent Express?
Most of our products can be sold to any dental professional. Some specific product types can only be sold to GDC-registered customers, such as pharmaceuticals and anaesthetics. We may also ask for the GDC registration number of the principal dental practitioner within your practice for compliance or regulatory purposes. For any queries around this, please speak to our Customer Service team on 0800 028 1181 (Option 3).
How do I use guest checkout?
We currently do not offer a guest checkout facility.
How do I amend my account details?
Once logged into your account you can select the user profiles section and there you can modify your details.
Do you store my card details?
We use a third party payment provider and do not store your debit/credit card details.
I've forgotten my password. How can I reset it?
If you have forgotten your password you can reset your password here.
How do I close my account?
To close your account, please speak to your Account Manager or call our Customer Service team on 0800 028 1181 (Option 3).
I can't log in to my account. What should I do?
If you are unable to log in to your account please call our Customer Service team on 0800 028 1181 (Option 3) or e-mail ecommerce@kentexpress.co.uk
Can I restrict access to my online account?
Yes – you’re able to create different login profiles so that you can provide appropriate access for your team members. For assistance please call our Customer Service team on 0800 028 1181 (Option 3).
Who is my Account Manager? How can I contact them?
All regular customers are assigned one of our expert Account Managers to support them with their product choices. If you’re unsure who to speak to, please call our team on 0800 028 1181 (Option 1) and we’ll be happy to help.
Are your Account Managers experienced?
Our Account Management team are among the most experienced in the business. Most have several years of experience with Kent Express, and several have a dental background. We also have specialists covering Small Equipment, Handpieces and Whitening products. All of our Account Managers are committed to offering you the best value on your dental supplies.
