How can I pay for an order?
You can pay by Credit/Debit Card at the time of order or after it has been invoiced online.
How do I set up or cancel a direct debit?
It’s easiest to set up a direct debit if you have an online account. Log in, go to My Account and click on Direct Debit (under “Statements and Payments). You can then download a direct debit PDF, print and fill it out and send by post to our Accounts team (the address is given on the form). Alternatively call us on 0800 028 1181 (Option 2) and we’ll arrange the process from there.
You’ll receive a 1% discount on your invoices if you choose to pay by direct debit.
You’ll receive a 1% discount on your invoices if you choose to pay by direct debit.
Can I pay with Apple Pay/Google pay/PayPal?
At the moment we are unable to accept but you can pay via direct debt, all major credit/debt cards and BACS transfer.
When will you charge me?
Prepay orders are charged up front i.e. at the point of Checkout.
For orders on account, your account will be invoiced at the point of order dispatch. Any items not available will become backorders, and these will be invoiced as and when they are dispatched to you.
For orders on account, your account will be invoiced at the point of order dispatch. Any items not available will become backorders, and these will be invoiced as and when they are dispatched to you.
When do I get charged for backorder products?
For products on backorder, you will be charged once each product has been dispatched.
Can I pay some or all of my account balance online?
Yes – log in to your online account and if there’s an outstanding balance on your Account you’ll see a link on your Dashboard which will allow you to pay online by debit/credit card.
Will I get credit account?
Subject to credit checks, we are able to offer credit to qualifying dental professionals.
What is my credit limit?
Subject to credit checks, we will agree a credit limit with you.
Can I increase my credit limit?
This may be possible over time, but is subject to trading history, credit checks and is at our discretion.
Who decides my credit limit? Do you use credit reference agencies?
Our Accounts team will determine your credit limit. We use credit reference agencies to support out decisions.
How many days do I have to pay my bill?
Payment of your bill is due on the 20th of the month following the order being made, as per our Terms and Conditions.
Do you offer finance for high value orders?
Yes, we can offer finance packages. Finance is typically offered for a 12 month period on purchases of £1,000 +VAT and above, however all finance is offered subject to status and credit checks. Call 0800 028 5523 for more information or see examples of our finance options here.
My account has been frozen. What should I do?
Where I can see my statements and invoices?
If you have an online account, you can view your statements and invoices at any time via the My Account area of the website. If you don’t have an online account or would like to register for one, please call our Customer Service team on 0800 028 1181 (Option 3).
How do I sign up for paperless statements and invoices?
Switching to paperless is simple - just speak to your Account Manager or call our Sales team on 0800 028 1181 (Option 1) to make the change.
I need a paper copy of an invoice or statement.
Please contact our Accounts team on 0800 028 1181 (Option 2) and we can assist.
I think I’ve been overcharged for my order. What should I do?
In the first instance, please call your Account Manager or speak to one of our Sales team on 0800 028 1181 (Option 1).
My credit/debit card was declined online. What should I do?
If your card has been declined, the first step should be to contact your card provider to see if they can resolve the issue. If you’re still having problems, please contact our Customer Service team on 0800 028 1181 (Option 3) and we’ll see what we can do to help.
The website crashed while I was placing an order. What should I do?
Websites can go wrong for many reasons, and often these are out of our control. However if you need help using our website, please call 0800 028 1181 (Option 3) and we’ll be happy to assist.
