All orders placed online are delivered free of charge.
Orders placed by phone are free of charge with minimum order value £50 (UK) or £150 (ROI). Small orders under this threshold will incur a handling charge of £3.50 (UK) or £6.15 (ROI).

We aim to provide next working day delivery. Order before 5pm on a weekday we'll normally dispatch your order the same day. Orders placed after 5pm on a Friday will be processed the next working day.
However in exceptional circumstances (such as delays at our carriers) there may be a delay to your order.

We currently do not offer timed delivery services.

There is no minimum order value. If you order online there is no small order handling charge. if you place an order by phone, orders under £50 (UK) or under £150 (ROI) will incur a small order handling charge of £3.50 (UK) or £6.15 (ROI).

If you have an online account, you can track of the progress of your order by clicking on the “order status” section under “My Account” after you’ve logged in.
If you sign up to receive Order & Shipment Confirmation emails, we will email you your tracking details when your order is dispatched.
If you don’t have an online account, or to sign up for tracking emails, please call our Customer Service team on 0800 028 1181 (Option 3).

If a product is currently out of stock but we expect a delivery to arrive soon, it will be placed on backorder. This means that we will dispatch the item to you and invoice you as soon as it’s available. Items on backorder typically arrive within a few days to a few weeks, but this can vary. For lead time information on a specific product, please call your Account Manager or 0800 028 1181 (Option 1).
If you are signed up to receive Order Confirmation emails we will let you know when the item is on its way. To sign up to receive these emails please contact your Account Manager or call 0800 028 1181 (Option 1).

We can only serve customers in the United Kingdom and the Republic of Ireland.

Our carriers will attempt to deliver within business hours on the next available working day. Please contact our Customer Service team on 0800 028 1181 (Option 3). If you are unable to accept the delivery

Yes, however your alternative delivery address will be subject to our standard approval process. Please note that, for regulatory reasons, Pharmaceutical items cannot be delivered to a home address.

We do not offer this facility at present, so we recommend that a suitable member of staff is available to take receipt of your order on the expected delivery day during office hours.

Before you place your order you have the option to delay the delivery date. This can be done online or requested from your Account Manager. However once the order is placed, it is unlikely that we will be able to change the delivery date, depending on the processing status of the order. Please call our Customer Service team on 0800 028 1181 (Option 3) or email customerservice@kentexpress.co.uk with your order number and we’ll help if we can.

Please call our Customer Service team on 0800 028 1181 (Option 3) or email customerservice@kentexpress.co.uk with your order number.

Please call our Customer Service team on 0800 028 1181 (Option 3) or email customerservice@kentexpress.co.uk with your order number.

We can add this to your account details. Please contact your Account Manager or call 0800 028 1181 (Option 1).

All order costs are included in your statement and invoice. As a business, we endeavour to minimise the impact of Brexit on our customers by sourcing and managing our stock appropriately.